Terms of Service
Effective 4 August 2026 · Version 2026-08-04
1. The Service
HeyFound.it sells physical QR products and operates the recovery portal they link to. Each tag carries a unique code that resolves to a page a finder can use to contact you. Buying a tag includes access to the portal for that tag for as long as the service operates — there is no subscription for core recovery features.
2. Your Account
You are responsible for keeping your login credentials secure and for the accuracy of the contact details in your vault. Those details are used only to relay finder messages to you. If your contact details are wrong or out of date, a finder may not be able to reach you.
3. Tags & Claims
A tag belongs to the account that claims it first, so claim your tags when they arrive and do not share the claim link. Do not claim tags you do not own. You can release a tag at any time from your dashboard, which returns it to an unclaimed state so it can be passed on with the item. We may release tags from accounts we determine to be fraudulent.
4. Orders, Pricing & Shipping
Prices are shown in US dollars and charged at checkout via our payment processor, Stripe. We never see or store your full card details. Orders ship to the address you provide; we are not responsible for addresses entered incorrectly. Tags are dispatched with their QR codes already printed, and the codes assigned to your order are reserved for you at checkout.
5. Returns & Refunds
If a tag arrives damaged, unreadable, or does not scan, contact us within 30 days of delivery and we will replace it or refund it. Because each code is bound to a single physical sticker and cannot be reissued, we cannot accept returns of tags that have been claimed into an account or applied to an item, except where the product is faulty. This does not affect any statutory rights you may have.
6. Rewards & Escrow
Rewards are offered by owners, not by HeyFound.it. Where reward escrow is available, held funds are released to the finder when the owner confirms recovery. We are not a party to any reward agreement between an owner and a finder, and we do not guarantee that a reward will be paid or that a finder will return an item. Abuse of the reward system results in account termination.
7. The Relay
Finder messages are relayed to you as written. Your email address and phone number are never shown to a finder, and a finder’s details are never published. Do not use the relay to harass, spam, or attempt to identify other users. We rate-limit the relay and may block abusive senders. You can block a specific finder from your dashboard.
8. Acceptable Use
Do not use HeyFound.it tags to track people, for unlawful surveillance, or for any illegal purpose. Tags identify items, never persons. Placing a tag on another person, their belongings, or their vehicle without their knowledge is a misuse of the service and grounds for immediate termination.
9. Availability & Liability
We work hard to reunite you with your belongings but cannot guarantee that any item will be recovered, that a finder will make contact, or that the service will be uninterrupted. The service is provided "as is" to the maximum extent permitted by law. Nothing in these terms limits liability for death, personal injury, or fraud where that limitation is not permitted.
10. Termination
You may delete your account at any time from your dashboard, which removes your personal data as described in our Privacy Policy. We may suspend or terminate an account that breaches these terms.
11. Governing Law
These terms are governed by the laws of the State of Texas, United States, and any dispute will be handled in the courts of that state.
12. Changes
We may update these terms. Material changes will be announced on this page with a revised effective date, and the version you accepted is recorded against your account.
13. Contact
Questions about these terms, an order, a refund, or your data: support@heyfoundit.com.